Committed to Your Success: CarbonCure’s Technical Services & Support Program

At CarbonCure, we understand that integrating new technology into established processes can be challenging. That's why our Technical Services & Support (TSS) team is dedicated to ensuring a smooth and successful adoption of our technologies from the outset.

In this short blog post, we explore all the ways our Technical Services Specialists support you and your team, so you achieve the maximum impact and return on your investment in CarbonCure.

CarbonCure's TSS team gathers at our headquarters in Dartmouth, Nova Scotia, Canada.

Data Collection

Before installation, our TSS team collaborates with your quality control team, both remotely and in person. We collect historical production and batching data through digital integration with your batching systems. This data is then used to determine the top mixes for CO₂ formula adjustment to ensure a seamless implementation and testing process.

Lab Testing

During the integration process, your raw materials are sent to the CarbonCure Customer Lab in Nova Scotia for evaluation. These materials are tested to show the reactivity of the CO₂ with your design and materials. 

Field Testing

Based on the results from our lab tests, the TSS team recommends specific CO₂ dosages (typically between 0.1% and 0.5% CO₂ by weight of cement) and cement optimization levels. We then conduct field tests to compare the performance of the optimized mixes against historical averages and control tests, ensuring that every adjustment maintains the high quality of concrete you and your customers expect.

The TSS team prepares reports for you to review, including data analysis that helps us identify opportunities for additional cementitious optimization in other mixes. 

Mix Adjustment Testing Results

This graph indicates the equivalency in strength between the optimized cement mix with carbon dioxide and the control mix.

Mix Design Submittals

The TSS team also supports your team with the development of mix design submittals for commercial projects, providing detailed product data sheets and assisting with data collection to streamline the process for our concrete producer partners.

An aerial view of the new LinkedIn headquarters in Mountain View, CA being constructed with CarbonCure concrete supplied by Central Concrete Supply Co. Learn more about this project via coverage by CNN.

Setting Production Targets

Once initial testing and integration are complete, the TSS team works closely with your operations leads to set achievable production targets. These targets are designed to maximize the efficiency and environmental benefits of CarbonCure’s technologies while delivering a rapid return on investment (ROI) for your business. We leverage a combination of historical data analysis and ongoing performance monitoring to set these targets.

Navigating Carbon Credits

The TSS team is integral in helping you navigate the process of carbon credit generation. By ensuring that all carbon reduction methods meet our Verra methodology, which validates the strong integrity of our carbon savings figures, CarbonCure assists in verifying and documenting the cement reductions from your CO₂ utilization. This results in the issuance of high value carbon credits, sold by CarbonCure to corporate buyers in the voluntary carbon market. We then share the revenue from our credit sales to reward our concrete producer partners for their commitment to sustainability.

Ongoing Support

Our commitment doesn’t end with implementation. The TSS team provides continuous support and guidance, acting as an extension of your QC/Technical department. Whether it’s answering queries from your customers or providing additional training and updates, we ensure that you feel confident and supported at every step. Our ongoing interaction helps adapt and optimize processes and facilitates the expansion of CarbonCure’s technologies across your operations.

Continuous Feedback & Improvement

Our TSS team's efforts significantly impact our customer’s satisfaction. For instance, we have tailored our Production Increase Reports to meet specific customer needs based on their feedback, which has been instrumental in enhancing their operational efficiency. 

Depending on your preference, we can connect via regular biweekly meetings and ad-hoc direct phone calls, emails and Zoom check-ins to maintain open lines of communication and promptly address any questions or concerns.

Get to Know CarbonCure's TSS Team

This introduction to our TSS team sets the stage for you to learn more about each team member’s unique contributions. 

In this series, we highlight their stories and celebrate the successes they’ve helped customers like you achieve!

Collin Bender Technical Services Manager	Ian M Bacich Technical Services Specialist
Jeffrey McDowell Technical Services Specialist	Brady Miller Technical Services Specialist

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